Vendor Management

Customer Support

There’s nothing more frustrating than having to stop what you’re doing to deal with IT vendors. Spending hours on the phone trying to get an issue resolved is a huge waste of your precious time.

 

Manage your business relationships, not your hardware and software vendors.

 

With Florida Virtual Solutions you have a single point of contact. Call us and its done!  We’ll handle it all from there and make sure the issue gets resolved quickly and accurately.

 

Ever deal with a computer issue for days because you don’t want to make the commitment to spend hours on the phone with the manufacturer’s support?  We understand completely.  Third-party technical support can run you around in circles before getting anywhere when you really need things to be back up and running so your staff can operate normally.

 

One Support Number — 321-408-5000

 

Get support for all of your IT solutions and get technical issues resolved faster and more accurately

 

Florida Virtual Solutions’ technicians work with many different hardware, software and other service vendors every single day.  A big part of our responsibility involves building relationships with all types of vendors.  It is our goal to know your IT infrastructure, goals, and what makes your company different much better than any third-party vendor ever could.  It’s only natural for us to extend these services to our partners.

 

When Florida Virtual Solutions manages your vendor relationships for you that means you get a single point of contact for all of your troubleshooting and support needs.  In many cases, our technicians could provide the solution faster and more cost effectively than working with support, and when we do need to reach out to the vendor, we’re able to communicate accurately with the vendor and resolve the issue quickly.

 

With Florida Virtual Solutions, you don’t just get enterprise-level IT services, but also expert consulting to assist you with complex IT decisions when it is time to expand, upgrade, or integrate new technologies to improve your business.  Your Virtual CIO is able to pull up configurations for all of your hardware and software, warranty information, install dates, account credentials, and much more.

 

We fullfil a comprehensive list of duties and roles while being your Managed IT partner such as:

 

Dedicated account management

Analysis of IT with business objectives

Monthly/Quarterly meetings

Budget creation, management, and review

Purchasing assistance

Complete lifecycle management

Platform and software recommendations and configuration support

Warranty and vendor agreement tracking management

And much more


Whatever your project, give us a call and let us show you how we can help!